Term and Conditions

Welcome to Choco Gifts Shop! These Terms and Conditions outline the rules and regulations for using our website (www.gifthavendeals.com) and purchasing our sweet creations. By accessing our website and placing an order, you agree to these terms in full.

1. Our Sweet Commitment to You

At Choco Gifts Shop, we craft each chocolate gift with love and care. We’re committed to:

• Providing high-quality, handcrafted chocolate gifts for every occasion
• Ensuring transparent communication about our products and policies
• Delivering exceptional customer service that’s as smooth as our chocolate ganache
• Respecting your privacy and protecting your personal information

2. User Responsibilities

3. Product Information

3.1 Chocolate Gifts Description

We offer a variety of chocolate gifts including but not limited to:

• Chocolate bouquets and arrangements
• Customized chocolate gifts with personal messages
• Seasonal collections (Christmas, Easter, Eid)
• Chocolate pizzas and other creative chocolate creations

3.2 Allergen Information

All our products contain milk and may contain traces of nuts, soy, gluten, and other allergens. Please check individual product descriptions for specific allergen information.

3.3 Product Images

While we strive to accurately represent our products, slight variations in color or design may occur due to the handmade nature of our items and monitor display differences.

4. Ordering Process

4.1 Placing an Order

To place an order:

1. Select your desired products and add them to your cart
2. Proceed to checkout and provide accurate shipping information
3. Choose your preferred shipping method
4. Complete payment using one of our accepted methods (Visa, MasterCard, JCB, PayPal)
5. You’ll receive an order confirmation email with details

4.2 Order Acceptance

Your order represents an offer to purchase which we accept when we send you an order confirmation. We reserve the right to refuse any order before acceptance.

4.3 Order Changes & Cancellations

You may request order changes or cancellations within 2 hours of placing your order by emailing [email protected]. We cannot guarantee changes after this period as production may have begun.

5. Payment Terms

5.1 Accepted Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

5.2 Pricing

All prices are in US dollars and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes won’t affect confirmed orders.

5.3 Payment Security

All payments are processed through secure payment gateways. We do not store your full credit card details on our servers.

6. Shipping & Delivery

6.1 Processing Time

Orders are prepared in our chocolate workshop within 1-2 business days (excluding weekends and holidays). During peak seasons (Christmas, Easter), please allow an extra day for processing.

6.2 Shipping Methods

We offer two shipping options:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

6.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during holidays or due to customs clearance.

6.4 Delivery Issues

If you experience delivery problems, please contact us immediately at [email protected]. We’ll work with the carrier to resolve the issue.

7. Returns & Refunds

7.1 Return Policy

We accept returns within 15 days of delivery for unopened items in original packaging. The following items cannot be returned:

• Opened or partially consumed products
• Customized gifts (personalized messages/special arrangements)
• Handcrafted Chocolate Bouquets and Chocolate Pizzas (unless damaged)
• Seasonal items may have different return windows

7.2 Return Process

1. Contact us at [email protected] within 15 days with your order number and reason for return
2. We’ll respond within 1 business day with return instructions
3. Pack items securely in original packaging
4. Ship back following our instructions
5. We’ll process your refund or exchange after inspecting returned items

7.3 Refund Information

• Processing time: 5-7 business days after we receive your return
• Method: Original payment method
• Shipping costs: Non-refundable unless return is due to our error
• International refunds may take additional time depending on your bank

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

1. Contact us immediately at [email protected]
2. Include photos of the damage and packaging
3. We’ll arrange a replacement or refund promptly

9. Intellectual Property

All content on our website, including text, graphics, logos, images, and product designs, is the property of Choco Gifts Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

10. Limitation of Liability

11. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms and Conditions periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Ohio, USA. Any disputes shall be resolved in the courts of Garfield Heights, Ohio.

14. Contact Us

Our chocolate-loving customer care team is always here to help:

Email: [email protected]
Address: Choco Gifts Shop, 4952 Peaceful Lane, Garfield Heights, US 44125

Thank you for choosing Choco Gifts Shop – where every chocolate gift is crafted with love and every customer is treated like family!