At Choco Gifts Shop, we pour our heart into every chocolate creation and want your gifting experience to be just as delightful from order to delivery. Here’s everything you need to know about shipping your sweet treats and our flexible returns policy.

Shipping Information

Order Processing

All orders are lovingly prepared in our chocolate workshop within 1-2 business days (excluding weekends and holidays). During peak seasons like Christmas and Easter, please allow an extra day for processing.

Shipping Methods & Delivery Times

We offer two sweet shipping options to satisfy your gifting needs:

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and faster delivery
  • Free Shipping (Orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Tracking available upon request

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary during holiday periods or due to customs clearance.

Our Sweet Returns Policy

While we hope every bite brings joy, we understand that sometimes returns may be needed. Here’s how we make the process as smooth as our chocolate ganache:

General Return Guidelines

  • Return window: 15 days from delivery date
  • Condition: Items must be unopened in original packaging with all accessories
  • Non-returnable items:
    • Opened or partially consumed products
    • Customized gifts (personalized messages/special arrangements)
    • Handcrafted Chocolate Bouquets and Chocolate Pizzas (unless damaged)
    • Seasonal items (Christmas, Easter, Eid collections) may have different return windows

Step-by-Step Return Process

  1. Contact Us: Email [email protected] within 15 days with:
    • Your order number
    • Reason for return
    • Photos if item is damaged
  2. Wait for Instructions: We’ll respond within 1 business day with return authorization and address
  3. Pack Securely: Use original packaging with all included items
  4. Ship Back:
    • For our errors: We’ll email a prepaid return label
    • Other returns: Customer arranges return shipping (tracking recommended)
  5. Receive Refund/Exchange: Processed after we inspect returned items

Refund Information

  • Processing Time: 5-7 business days after we receive your return
  • Method: Original payment method
  • Shipping Costs: Non-refundable unless return is due to our error
  • International Refunds: May take additional time depending on your bank

Damaged or Incorrect Items

If your chocolates arrive damaged or incorrect:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange a replacement or refund promptly

Sample Return Request Email

Subject: Return Request for Order #[Your Order Number]

Dear Choco Gifts Shop Team,

I would like to request a return/exchange for my recent order:

Order Number: [Insert] Order Date: [Insert] Item(s) to Return: [List items] Reason for Return: [Please specify]

Please advise on next steps for returning the item(s).

Best regards,
[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Sweet Support

Our chocolate-loving customer care team is always here to help:

  • Email: [email protected]
  • Address: Choco Gifts Shop, 4952 Peaceful Lane, Garfield Heights, US 44125

Thank you for choosing Choco Gifts Shop – where every chocolate gift is crafted with love and every customer is treated like family!